Complaints Procedure

Water for Lakes State

Programme for the Water Sector between South Sudan and the Netherlands

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When a candidate, tenderer or applicant believes to have been adversely affected by an error or irregularity allegedly committed as part of a selection procedure or procurement, or that the procedure was violated by any misadministration, they may file a complaint to the Water for Lakes Programme clearly stating the complaint. The basis of the complaint shall be how the person was adversely affected and not to merely obtain a second evaluation or express disagreement with the final award decision. The channel for reporting of complaints shall be a written submission to This email address is being protected from spambots. You need JavaScript enabled to view it. . The Team Leader shall investigate the complaint and respond within 15 working days. Transparency being one of the key pillars of procurement at the Water for Lake Programme, complaint shall receive due attention and prompt resolution. In the procurement section of the monthly report, Water for Lakes Programme shall include a report of complaints raised, how they were resolved or measures taken, time taken to resolve complaints and any pending complaints or issues.

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